Routine Servicing

ISGN’s servicing solutions help you navigate the challenges of today’s servicing market

  • Routine Servicing

    Many servicers have been forced to react to change, rather than proactively managing their business. Thriving in this environment requires the right people, technology and processes to streamline workflow, while maintaining oversight of operational quality and controlling costs. Outsourcing can drive down costs, but servicers need a trusted partner with the expertise, experienced resources and the agility to innovate and provide continuous value to meet the constantly changing needs.

    ISGN Solutions delivers servicing and default solutions with the right mix of components to provide you with catalyst to streamline your operations and control costs. With our deep domain expertise across the spectrum of servicing and our laser focus on maintaining compliance, ISGN Solutions brings you a global delivery model that has been specifically designed for the residential mortgage industry.

     

    Routine Servicing

     

    The ISGN Solutions Difference:

    • Deep domain expertise across servicing and default
    • Experience across multiple servicing and default platforms
    • Industry-leading servicing license profile
    • Six Sigma and ISO-driven processes
    • Milestone-based examination of servicing activities
    • Rigorous quality and governance structure
    • Compliance consulting organization staffed by industry experts
    • Hybrid delivery model with a 24-hour clock reduces cycle time
    • Improve customer satisfaction scores
    • Proprietary training and standard process models configurable to your specific requirements

  • We Offer:

    Onboarding

    • Manual Loan Boarding
    • Tape Review and Cracking
    • MERS Tracking
    • Welcome Calls
    • Customer Service Research Requests
    • Data Integrity Audits
    • ARM Audits
    • Corporate Advance Invoice Reconciliations
    • Document Indexing and Tagging
    • Service Transfer Reconciliations

    Loan Administration

    • Tax Monitoring and Tax Payment Verification
    • MI and Hazard Insurance Monitoring and Verification
    • Customer Service Calls and Emails, Call Monitoring
    • Customer Service Research Requests
    • Complaint monitoring
    • Payment Posting
    • Payment History Research
    • Document Indexing and Tagging
    • Invoice Management and Disbursements
    • Data Integrity Audits
    • MERS Tracking
    • ARM Management and Audits
    • Escrow Administration (Maintenance & Analysis)

    Liquidation

    • Payoff Requests and Quotes
    • Liquidation Processing
    • Lien Release / Satisfaction

    Financial Administration

    • Investor Reporting
    • Investor Accounting
    • Clearing and Lockbox Account Reconciliation
    • Wire Desk Management

    QA & QC

    • Process Design and Deployment
    • Outsourcing