Default Servicing

ISGN’s default solutions help you to improve efficiency while staying focused on customer service

  • Default Servicing

    New statutes and regulations, coupled with the need to continue to mitigate losses, are squeezing the already tight margins of default servicing seen today. Thriving in this environment requires the right people, technology and processes to not only streamline the process but provide adequate oversight and quality control.

    ISGN Solutions provides a full suite of industry-leading solutions to servicers of all sizes to transform and scale their operations. Our end-to-end or a-la-carte

    Default Servicing solutions help you reduce cost and improve service, while staying focused on compliance.

     

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    The ISGN Solutions Difference:

    • Deep domain expertise across servicing and default
    • Experience across multiple servicing and default platforms
    • Industry-leading servicing license profile
    • Six Sigma and ISO-driven processes
    • Milestone-based examination of servicing activities
    • Rigorous quality and governance structure
    • Compliance consulting organization staffed by industry experts
    • Hybrid delivery model with a 24-hour clock reduces cycle time
    • Improve customer satisfaction scores
    • Proprietary training and standard process models configurable to your specific requirements

  • We Offer

    Foreclosure Support

    • Pre-Foreclosure Checks and FC Referral
    • First Legal and Follow up Monitoring
    • Reinstatement, Payoff, Judgment and Bid Preparations
    • Foreclosure Pre Sale Reviews
    • FC Timeline Reviews
    • Sale Support
    • Invoice Management
    • Claims Preparation and Filing

    Bankruptcy Support

    • Bankruptcy Setup and Referral
    • POC/MFR/Supps Preparation and Review
    • Review Plan and File Objections
    • Monitor CH 13 Payments (Pre and Post Petition Payments)
    • Reviewing  Affidavits and Declarations
    • Preparation of Chapter 7, Reaffirmation Agreements
    • Review Notice of Default
    • Monitoring Bankruptcy Cases for Discharge and Dismissals
    • Invoice Management

    Loss Mitigation

    • Early Intervention, Collections
    • Repayment Plans, Payment Monitoring
    • Loan Modification – Doc Prep and Decisioning
    • Short sale
    • Deed in Lieu
    • Borrower Doc- chase
    • Workstation Setup, Maintenance and Fulfillment
    • Loss Mitigation File Reviews
    • Bi-Lingual Call Monitoring

    REO

    • Property Preservation Setup (Initial)
    • Preservation Workorder Reviews (Initial and recurring)
    • Invoice Reviews and Approvals

    QA & QC

    • Process Design and Deployment
    • Outsourcing

    Title Products

    We offer a variety of uninsured title reports for default and REO processes.

    Valuation Solutions

    Choose from a full suite of valuation products, including appraisals, AVMs, Broker Price Opinion (BPO) Reports and alternative valuation products.