ISGN Solutions

Providing customer-centric business process services across the mortgage value chain

We transform and grow our clients' businesses through...

Business Process Management

Customized business process outsourcing solutions to streamline mortgage operations, manage cost and drive a competitive advantage.

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Vendor
Management

Licensed appraisal management company and title agent offering a full suite of traditional and alternative products for the mortgage lifecycle.

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Consulting
Services

Comprehensive process & consulting solutions to optimize performance, reduce costs and execute on strategic initiatives.

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A global BPO player

We achieve results through delivering excellence in customer experience.

Alongside our parent company Firstsource, we are trusted by 100+ leading brands in the US, India, the Philippines, Sri Lanka and the UK across the Mortgage, Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors.

Changing the game
for our clients

We ask our clients to think differently about how to best serve their customer’s needs. We then tailor our services achieve their business objectives.

Our experienced experts are a key strength, along with our advanced analytics capabilities and technology solutions which help our clients improve their bottom line.

How we help our clients

Business Process Management QA/QC Services
Servicing Default Servicing Default
  • Welcome calls
  • First payment acceptance
  • Trailing docs
  • Loan boarding
  • Escrow administration
  • Cashiering
  • Invoice management
  • Payoff & lien release
  • Investor loss claims
  • Investor reporting
  • Bank reconciliation
  • Customer service calls
  • Collection calls
  • Modification doc prep
  • Modification review, underwriting and decisioning
  • Modification closings
  • Deed-in-lieu
  • Short sale closings
  • Bankruptcy
  • Foreclosure
  • REO
  • Acquisition collateral verification
  • Customer service requests
  • ARM change reporting and billing reviews
  • Claims - pre-filing reviews
  • Invoices - pre-disbursement reviews
  • Remittance reporting - test of cash reviews
  • Call monitoring
  • Loss mitigation
  • Borrower response package review
  • Approvals and denials
  • Doc prep QA
  • Trial payment monitoring
  • Pre-FC referral review
  • Final FC-sale review
  • FC & BK, legal docs, pre-filing reviews
  • Military and BK checks
  • Call monitoring
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